Email FAQ

Q	What are the new email settings for Eudora, Outlook, and Netscape mail?
A	The settings for all e-mail programs are below. All e-mail programs are different so the correct setting for one will not work in another. Try the settings in the same order as they are shown below, beginning with Option 1. Please also make sure to specify Reply-To address.  Option 1 (Outlook Express, Eudora 4.x):  Mail server name (POP and SMTP): mail.domain.com  POP account name: anyone@domain.com  Password: your mailbox password  Reply-to address: anyone@domain.com  Option 2 (Netscape 4.x, Eudora 4.x):  Mail server name (POP and SMTP): mail.domain.com  POP account name: anyone%domain.com  Password: your mailbox password  Reply-to address: anyone@domain.com  Option 3 (Eudora 3.x):  Mail server name (POP and SMTP): mail.domain.com  POP account name: anyone%domain.com@mail.domain.com  Password: your mailbox password  Reply-to address: anyone@domain.com
Q	How do I set up my computer to send and receive email?
A	In your email client software, you will need to set up your email account. This is usually found under a menu choice named OPTIONS or PREFERENCES or SETTINGS, depending on the email software you are using. You will need to know your email account name and password. Also, you will need to set up the POP and SMTP server names (see below).
Q	Can I access my email from a web browser?
A	If your account has been transferred to our new email server, you now have a fully functional web interface. Simply point your browser to mail.yourdomain.com and login with your email address and your email password.
Q	What is POP?
A	POP stands for Post Office Protocol. It is the method your email software uses to get incoming mail from your mail server (often called a POP server).
Q	What is an SMTP Server?
A	SMTP is short for Simple Mail Transfer Protocol. It is the method by which your email software sends outgoing email. An SMTP Server is a mail server that understands the SMTP protocol. It receives outgoing mail from your email software, and then delivers it to the specified Internet address.
Q	What names should I put in my email client for POP and SMTP servers?
A	This will depend on whether your mail server is one of our Unix or Windows NT Servers. All new accounts are hosted on NT servers. If you are unsure, use mail.yourdomain.com. Unix: SMTP server name = smtp.yourdomainname.com POP server name = pop.yourdomainname.com NT: SMTP server name = mail.yourdomainname.com POP server name = mail.yourdomainname.com
Q	How can I change my email password?
A	This option is only available on our Windows NT servers. If you are on a Unix server, please email us to request a password change. If your domain is hosted on an NT server, point your web browser to http://mail.yourdomainname.com. You will receive a prompt for your ID and password. Once you have entered them, you will be able to change your password online.
Q	What is a Holiday Message?
A	A Holiday Message is a message that will be automatically returned to anyone who sends email to you. You will also receive their email. If you are out of the office for the week, for example, you may want to leave a Holiday Message that says "I am on vacation this week, and will answer my email when I return. If your request is urgent, please email Sandy Fox at sandy@abc.com." To add a Holiday Message, your email account must be on an NT server. Our Unix servers do not support Holiday Messages. Point your web browser to http://mail.yourdomainname.com. When prompted, enter your email user name and password. You will be able to set a Holiday Message using an online form.
Q	Can I forward my email to another address?
A	Yes, if your domain is hosted on one of our NT Servers. You may set up one or more forwarding addresses by pointing your web browser to http://mail.yourdomainname.com. If you wish to have multiple forwarding addresses, simply separate them with a comma. Example: (yourname@abc.com,yourname@xyz.com,yourname@123.com).